AGL’s solar Smart Plan is a simple way to reduce your power bills with predictable low daytime solar energy rates for $0 upfront. We install a solar system on your roof, monitor it, and ensure the system performance is maximised for the duration of the seven-year plan.
You don’t even need to worry about warranties or maintenance – we take care of everything. You simply pay for the power that is produced.
If your circumstances change you can exit your solar Smart Plan contract at any time by paying the exit fee outlined in your contract. The cost to exit will never exceed the total system value as of the day that your Smart Plan began. If you move house you may be able to transfer the balance of your solar Smart Plan to the new owners.
At the end of your Smart Plan contract you’ll no longer be billed for the solar energy produced by the system, and AGL may transfer the system to you as set out in the solar Smart Plan contract.
*Serviceable areas only. Solar Smart Plan eligibility criteria apply.
You pay $0 upfront.
A solar system is installed.
Pay less for daytime energy.*
We look after the system.**
You enjoy the savings.
*Daytime solar energy, at a rate that is cheaper than energy from the grid. ** For the life of the plan.
We install the system, monitor it, and ensure everything is running efficiently.
Enjoy the certainty of low daytime solar energy rates for a fixed period.
You don’t need to worry about warranties or maintenance for the duration of your solar Smart Plan – we take care of it all.
You can exit the plan at any time by making a one-off payment.
- What warranties will apply at the end of the term?
You will receive the balance of the manufacturers’ warranties at the end of the term.
- What happens if I decide to cancel the contract?
You can end your solar Smart Plan at any time by making a one-off payment for less than the initial total system value.
- What information do you monitor?
We monitor the production from the solar power system and your energy consumption. You may also see what is being imported or exported to the grid.
- How does the billing work?
AGL’s solar Smart Plan is separate to your regular retail electricity contract. You will continue to buy electricity from a retailer for energy requirements outside of the solar energy production. AGL will bill you separately each month according to your solar Smart Plan contract. This amount will vary from month to month depending on the system production.
- What if I can’t pay my bill?
If during the term of your solar Smart Plan contract your circumstances change, please contact our friendly customer service team on 1300 356 363. They will help you get back on track with your monthly payments.
- What if I move house?
If you sell your home, you can easily transfer the balance of your solar Smart Plan to the new owners subject to them agreeing and passing a credit check.
- Do I receive any Feed-in Tariffs?
Feed-in Tariffs vary from state to state. You will need to check with your electricity retailer to see if you are eligible. Any Feed-in Tariffs that you do receive are yours to keep and will be shown on your retail bill and not the solar Smart Plan bill.
- How much deposit do I need?
A solar Smart Plan solar power system is available without a deposit. It’s $0 upfront.
- What if I have a non-standard meter?
There may be additional charges payable by you in the event a non-standard grid meter or switchboard upgrade is required. Any such charges will be discussed and agreed with you prior to installation. AGL agrees to provide at least six months payment terms if such charges are payable.
- Will I be able to see how my system is performing?
Every AGL solar Smart Plan comes with access to an online portal that allows you to track how much solar power is being generated, estimate how much you’re saving, and monitor how much electricity you’re drawing from the grid.
- How does the solar Smart Plan benefit me?
A solar Smart Plan gives you guaranteed predictable low rates for your solar electricity without the upfront cost of buying a system. You also benefit from AGL’s ongoing monitoring, repairs and maintenance so you have nothing to pay during the term except for the electricity that is produced by the system.
- Where is the solar Smart Plan available?
AGL’s solar Smart Plan is currently available in both metropolitan and most regional areas of South Australia, New South Wales, Victoria and Queensland.
- What kind of savings can I expect?
Everyone’s savings will differ depending on your home, electricity tariff and your daytime energy requirements. The more solar electricity you consume during the day, the greater your savings will be. If your daytime energy requirements are met by the solar power, you won’t need to draw electricity from the grid during the day. Any excess energy produced will be fed back to the grid earning you a feed-in tariff (if this is offered by your energy retailer).
- Who owns the system?
AGL owns the solar system for the life of the Smart Plan contract. We’ll make sure the system is operating smoothly to maximise the energy generated for you. At the end of the seven year term you’ll no longer be billed for the solar energy produced by the system, and AGL may transfer the system to you as set out in the solar Smart Plan contract.
- What if the system needs repairs or maintenance? Who is responsible?
AGL will actively monitor system performance to ensure it’s performing at its best. In most cases, if maintenance or repairs are required, an AGL technician will rectify any problems. You are still responsible for maintaining and insuring your own home – just as you normally would. This includes maintaining the surrounding trees and garden to ensure they don’t block the sun.
- Can I upgrade my system?
It is not possible to upgrade your solar Smart Plan solar system during the term of the contract.
- What laws govern my AGL solar Smart Plan?
AGL’s solar Smart Plan is covered by the Australian Consumer Law. AGL’s solar Smart Plan is separate from your electricity supply contract with your electricity retailer and, if applicable, your connection agreement for your premises with a distributor, which are both covered by the National Energy Retail Law, or the applicable state legislation regulating retail energy contracts.