AGL’s solar Smart Plan is a simple way to go solar and help reduce your energy bills with low, predictable daytime solar energy rates – for $0 upfront.
We install a solar system on your roof, monitor it, and ensure the system’s performance is optimised for the duration of the seven year term. You simply pay for the solar energy the system produces, at a low predictable rate that’s currently less than what you pay for your electricity from the grid.
You don’t even need to worry about warranties or maintenance – we take care of it all.
If your circumstances change you can exit your solar Smart Plan at any time, by paying the exit fee outlined in your contract. The cost to exit will never exceed the total system value as of the day your solar Smart Plan began. And if you move house, you may be able to transfer the balance of your solar Smart Plan to the new owners.
At the end of the seven year term you’ll no longer be billed for the solar energy produced by the system, and AGL may transfer the system to you as set out in your solar Smart Plan contract.
*Serviceable areas only. Solar Smart Plan eligibility criteria apply. Plan transfer subject to approved credit check.
You pay $0 upfront.
We install the solar system.
Pay less for daytime energy.*
We look after the system.**
You enjoy the savings.
*Daytime solar energy, at a low predictable rate that’s currently less than electricity from the grid. **For the life of the plan.
We install a solar system on your roof, monitor it, and ensure everything is working as it should be.
You enjoy the certainty of low, predictable daytime solar energy rates for a fixed period.
You don’t need to worry about warranties or maintenance for the duration of your plan – we take care of it all.
You can exit your plan at any time by making a one-off payment.
- What warranties will apply at the end of the term?
You will receive the balance of the manufacturers’ warranties at the end of the term.
- What happens if I decide to cancel the contract?
You can exit your solar Smart Plan at any time by paying the exit fee outlined in your contract.
- How is the exit fee calculated?
The exit fee is calculated in accordance with the formula set out in the terms of your solar Smart Plan, which is based on the initial total system value and how many months remain of the term. For further details, please see the terms and conditions of your solar Smart Plan or speak to one of our solar experts.
- What information do you monitor?
We monitor the solar system production and your household energy consumption. You may also see what is being imported or exported to the grid.
- How does the billing work?
AGL’s solar Smart Plan is separate from your electricity supply contract with your electricity retailer. You will continue to buy electricity from your retailer for any energy requirements outside of the solar energy produced by the system. AGL will bill you separately each month according to your solar Smart Plan contract. This amount will vary from month to month, depending on how much energy the solar system has produced.
- What if I can’t pay my bill?
If during the term of your solar Smart Plan contract your circumstances change, please contact our friendly customer service team on 1300 356 363. They will help you get back on track with your monthly payments.
- What if I move house?
If you sell your home during the term of your solar Smart Plan you can easily transfer the balance of your solar Smart Plan to the new owners, subject to them agreeing and passing a credit check.
- Do I receive any feed-in tariffs?
Feed-in tariffs vary from state to state. You will need to check with your electricity retailer to see if you’re eligible. Any feed-in tariffs you do receive are yours to keep and will be shown on your retail electricity bill, not your solar Smart Plan bill.
- How much is the deposit?
No deposit is required for the solar Smart Plan. It’s $0 upfront.
- What if I have a non-standard grid meter?
There may be additional charges payable by you in the event a non-standard grid meter or switchboard upgrade is required. Any such charges will be discussed and agreed with you prior to installation. AGL agrees to provide at least six months payment terms if such charges are payable.
- Will I be able to see how the solar system is performing?
AGL’s solar Smart Plan comes with access to an online portal that allows you to track how much solar energy is being produced by the system, estimate how much you’re saving, and monitor how much electricity you’re drawing from the grid.
- How does the solar Smart Plan benefit me?
With AGL’s solar Smart Plan, you can go solar and and help reduce your energy bills with low, predictable daytime solar energy rates without the upfront cost of buying a system. You also benefit from AGL’s ongoing monitoring, maintenance and repairs – so you have nothing to pay during the term, except for the solar energy produced by the system.
- Where is the solar Smart Plan available?
AGL’s solar Smart Plan is currently available in metropolitan and most regional areas of Queensland, New South Wales, Victoria and South Australia.
- What kind of savings can I expect?
Everyone’s savings will differ depending on their home, electricity tariff and daytime energy requirements. The more solar energy you use during the day, the greater your savings can be. If your daytime energy requirements are met by the solar energy produced by the system, you won’t need to draw electricity from the grid during the day. Any excess solar energy produced will be fed back into the grid, earning you a feed-in tariff (if this is offered by your electricity retailer).
- Who owns the solar system?
AGL owns the system for the life of the solar Smart Plan contract. At the end of the seven year term you’ll no longer be billed for the solar energy produced by the system, and AGL may transfer the system to you as set out in the solar Smart Plan contract.
- What if the solar system needs maintenance or repairs? Who is responsible?
We will monitor the performance of the solar system to ensure it’s performing at its best. In most cases, if any maintenance or repairs are required an AGL technician will resolve. You are still responsible for maintaining and insuring your own home, just as you normally would. This includes maintaining the surrounding trees and garden to ensure they don’t shade the solar panels.
- Can I upgrade the solar system?
It is not possible to upgrade the system during the term of your solar Smart Plan contract.
- What laws govern the solar Smart Plan?
AGL’s solar Smart Plan is covered by the Australian Consumer Law. It is separate from your electricity supply contract with your electricity retailer and, if applicable, your connection agreement for your premises with a distributor, which are both covered by the National Energy Retail Law, or the applicable state legislation regulating retail energy contracts.